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International Orders
Gift Service
Gift Wrapping
Store
Donations
Custom Design
Discount
Bulk/Wholesale
Mistake
Shipping Time
Shipping Method
Shipping Rate
Returns
Payment
Q: International Orders
I live outside of the United States, can I still place an order?
A:
We are happy to ship outside the United States. During checkout, you will be asked for your Country and address. Shipping options will be calculated based upon the items you have ordered.
Q: Gift Service
I am purchasing this item for a gift. Will you send it directly to the recipient?
A:
No problem. We are happy to offer a gift service at no additional charge, We will also gladly include an enclosure card with a short message from you. If you want to utilize this service, please indicate your instructions in the comments section when placing your order. You may designate the shipping address during check-out.
Q: Gift Wrapping
Do you offer gift wrapping?
A:
Most all items are packaged in clear boxes or bags and then tied with a coordinating ribbon. At this time, we do not offer any additional wrapping options. If we choose to offer them in the future, it will be added to the website.
Q: Store
Do you have a store - where can I see your product in person?
A:
We do not currently have a retail store. We will be showing our products at various flea markets and craft fairs in the Nashville, Tennessee area throughout the year. Please check the About Us page for our schedule.
Q: Donations
My organization is holding an event and we are seeking donations. Would you be willing to donate?
A:
Please send all requests for donations by email at least 90 days prior to the date the item is needed. Be sure to include:
• Name of the organization
• Name of the event
• Date of event
• What will the donated item be used for?
• Where should donation be shipped
Each request will reviewed and you will be notified by email within one week with our final decision.
Q: Custom Design
Can you design something just for me?
A:
Custom design services are available. Please send us an email for more information.
Q: Discount
Do you offer discounts?
A:
Please visit our On Sale page for details on which product(s) may be on sale. We do not offer discounts other than those advertised on our site.
Q: Bulk/Wholesale
Do you accept bulk and/or wholesale orders?
A:
Wholesale pricing is available on some of our products if you have a valid business license and Tax ID number. Please send an email for more information.
Q: Mistake
I made a mistake when I entered my personalization options, how can I get them corrected?
A:
We realize mistakes happen and we will make every effort to make sure your order ships correctly. As soon as you realize the mistake has been made, please send us an email with "Mistake on Order" as your subject line. In the body of the email, please specify the correct options for your order. You will receive a response from us within 24 hours.
If your order has not been printed, we will make the correction at no charge. If you order has been printed, but not shipped, we will make the correction, but an additional charge will apply. If you order has already shipped, you will need to place another order.
Q: Shipping Time
How long will it take to get my order?
A:
Tom Petty says it best... the waiting IS the hardest part. Nearly all of our products are personalized and printed just for you. Each order is worked into the production schedule as it is received and processed first-come, first-serve. Although we do not offer "rush" service, if you need to have your products by a specific date, please email us before placing your order to see if we can meet your needs.
The majority of our orders ship within seven business days of when the order and payment is received. Please refer to the specific item description to see if your item falls into this timeframe, as some products (wedding invitations, programs, announcements, etc.) require more time to produce.
Transit time will vary based on your proximity to Nashville, Tennessee (our shipping location) and the type of service you select at time of check out.
Q: Shipping Method
What shipping method do you use?
A:
At this time, we only ship through the US Postal Service. Items may ship First Class, Priority Mail or Express Mail depending on weight and the service you choose. All shipments include electronic tracking.
Q: Shipping Rate
How much do you charge for shipping?
A:
Shipping rates are calculated based on item weight. Our system is tied into a web service from the USPS, and your shipping options (with actual shipping amounts) will be listed and you can choose your preferred level of service.
Q: Returns
Do you accept returns?
A:
We hope that you love everything you purchase from us. At this time we do not accept returns. If you receive a product that was not made as you ordered it, we will be happy to send you a replacement.
Q: Payment
How can I pay for my order?
A:
We accept Visa, Mastercard, American Express and Discover cards directly on our site. We also accept Paypal payments, where you can pay by credit card, check or bank draft. You will be asked during checkout which payment method you prefer.
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