|
|
|
Home > FAQ
|
| |
|
|
|
Below you will find answers to our most frequently asked
questions. If you don't find what you are looking for here, please feel free to
contact us by email. We are always happy to assist you.
Q: Do you ship internationally?
A: Absolutely! You may specify your shipping location during checkout.
Q: Can I have my order shipped to more than one address?
A: Yes, you may. As you shop and add items to your cart, you will select where
the item(s) will ship. During checkout, you will be asked to provide shipping addresses
for each separate shipment. Shipping costs will be calculated by the weight of
each separate package.
Q: Do you offer gift wrapping service?
A: We are happy to gift wrap many of our items. Items eligible for this service
will include the option to add gift wrapping for an additional fee.
Q: I’m purchasing an item for a gift. Can you include a gift
enclosure card? Do you include a receipt in the box?
A: We are happy to include an enclosure card with gift orders for a nominal
charge. Please choose that option as you add items to your cart. All orders
ship with a packing list, which details what should be included in the
shipment, but does not contain any price or payment information.
Q: Do you have a store - where can I see your product in
person?
A: I’m sorry we do not have a retail store. Due to a change in our
manufacturing process, we no longer participate in the Nashville Flea Market.
We do our absolute best to accurately depict the quality and style of our
products online through photography and digital renderings.
Q: My organization is holding an event and we are seeking
donations. Would you be willing to donate?
A: Please send all requests for donations by email at least 90 days prior to
the date the item is needed. Be sure to include:
- Name of the organization
- Name of the event
- Date of event
- What will the donated item be used for?
- Where should donation be shipped
While we cannot oblige every request, each will be reviewed
and you will be notified by email within seven business days with our decision.
Q: Can you design something just for me?
A: Custom design services are available as time permits. Please send us an
email for more information.
Q: Do you offer discounts?
A: Stay informed of our deals and discounts by subscribing to our newsletter,
following our blog or becoming a fan on facebook. Quantity discounts, if
applicable, are detailed in the item description.
Q: Do you accept bulk and/or wholesale orders?
A: Wholesale pricing is available on some of our products if you have a valid
business license and Tax ID number. Please send an email for more information.
Q: I made a mistake when I entered my personalization
options, how can I get them corrected?
A: We realize mistakes happen and we will make every effort to make sure your
order ships correctly. As soon as you realize the mistake has been made, please
log into your account on our website, and send us change request through the “Add
Request” function. Please be sure to include the order number and as many
details as possible about what change you wish to make. We will respond to your
request within two business days.
If your order status is lists as New, we will make the
correction at no charge. If your order status is listed as In Process, we will
make the correction, but an additional charge will apply. If your order status
is listed as Shipped, we regrettably will be unable to make any changes.
Q: How long will it take to get my order?
A: Nearly all of our products are personalized and printed to your
specifications. Each order is worked into the production schedule as it is
received and processed first-come, first-serve.
The majority of our orders ship within seven business days
of when the order and payment is received. Please refer to the specific item
description to see if your item falls into this timeframe, as some products
require more time to produce.
Where available, we have added a RUSH service feature, which
will guarantee your item ships from our location within three business days.
The additional charge for this service is listed on items eligible for this
service.
Transit time will vary based on your proximity to Nashville,
Tennessee (our shipping location) and the type of service you select at time of
check out. During peak times of year (November-December and May-June)
our production timeline runs longer. If you are concerned about whether you
will receive your order on-time, please email us. We will do everything we can
to make your shopping experience fantastic.
Q: What shipping methods are available?
A: We proudly ship exclusively with the US Postal Service. Items may ship First
Class, Priority Mail or Express Mail depending on weight. All shipments include
electronic tracking.
Q: How much do you charge for shipping?
A: Shipping rates are calculated based on item weight and the ship-to zip code.
We do not mark-up shipping costs.
Q: Do you accept returns?
A: We hope you will love everything you purchase from us. If you receive an
item that was not made to your specifications, please email us and we will send
a replacement to you promptly. If you receive an item that you are not
satisfied with, please contact us and we can discuss the best way to resolve
the issue to our mutual satisfaction.
Q: How can I pay for my order?
A: We gladly accept all major credit cards, Paypal payments and payments made
by personal check or money order.
|
|
